Policies
I love all of my guests and want to make sure everyone feels at home. That’s why I’ve set a few basic policies to make sure everyone who sits in my chair has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch.
​No Shows & Cancellations
If you need to cancel or reschedule for any reason please let me know as soon as possible. To provide the best scheduling options I kindly ask for 48 hours notice. Last minute cancellations are subject to a $25-50 re-booking fee.
If you're running late please contact me. I understand that sometimes life happens. I'll do my best to accommodate, but a $15 late fee will apply. If more than 15 minutes late, we may need to reschedule, and a $25+ rebooking fee will apply.
If you know you wont be coming to your appointment please let me know so I'm able to offer that spot to someone else. First no-show will require $50 fee before scheduling again.
Recurring no shows may no longer be welcome to book an appointment with me.
Confimations
To help keep your schedule on track, you will receive a text/email to confirm your appointment, before your scheduled appointment and a friendly reminder 24-48 hours prior. Please confirm your appointment as soon as you get the message to ensure everything is set.
I can’t wait to see you and make your hair dreams come true!
Refunds & Redos
My top priority is ensuring you leave the salon feeling thrilled with your hair and well taken care of. If you’re not 100% satisfied with your look, please reach out via phone or email within 7 days of your appointment. While I don’t offer refunds, I’m more than happy to make any necessary adjustments to get you absolutely delighted with your hair. Any changes to original service plan will not be considered a "re-do" and will be charged as a new service.
Examples that do not qualify for a "re-do"
-If a client changes their mind on the color they requested.
-If the level of blonde is not blonde enough, session work is required and was discussed during consultation.
-If any alterations were made at home or with another stylist.
-Anything being addressed further than 7 days after appointment.